Sky Cable is supposed to be an online company - offering to provide broadband service with Cable television. But how can a technologically oriented company "discourage" clients from paying online? Isn't that just ironic?
Anyway their customer service representative in Ayala Center Cebu told me off when I tried to confirm my online payments to Sky Cable Cebu because according to the bill they send over - in miniscule fine print - we are discouraged from paying online, which according to her means that I'm not allowed. I told her they're different. Unfortunately her vocabulary isn't so good and her customer service skills aren't that much better.
She insisted that she cannot help me at all because the money I paid to Sky Cable went to Sky Cable Manila and is inaccessible from Sky Cable Cebu office. There must be something I'm not getting here - something so big that a nationwide company is unable to reconcile billing arrangements.
I was hoping she was just too lazy to find a solution that I called the Sky Cable hotline in Manila and discovered that he couldn't help me either. He tried a little harder though to be fair to him. But well he also said, he can't view my account because it's a Cebu account. Well, there goes my dilemma...
Months of paying online through BPI has led me to a disconnection notice on Sky Cable because they can't figure out which pocket they put my last 2-3 months' worth of payment
