Sky Cable is supposed to be an online company - offering to provide broadband service with Cable television. But how can a technologically oriented company "discourage" clients from paying online? Isn't that just ironic?
Anyway their customer service representative in Ayala Center Cebu told me off when I tried to confirm my online payments to Sky Cable Cebu because according to the bill they send over - in miniscule fine print - we are discouraged from paying online, which according to her means that I'm not allowed. I told her they're different. Unfortunately her vocabulary isn't so good and her customer service skills aren't that much better.
She insisted that she cannot help me at all because the money I paid to Sky Cable went to Sky Cable Manila and is inaccessible from Sky Cable Cebu office. There must be something I'm not getting here - something so big that a nationwide company is unable to reconcile billing arrangements.
I was hoping she was just too lazy to find a solution that I called the Sky Cable hotline in Manila and discovered that he couldn't help me either. He tried a little harder though to be fair to him. But well he also said, he can't view my account because it's a Cebu account. Well, there goes my dilemma...
Months of paying online through BPI has led me to a disconnection notice on Sky Cable because they can't figure out which pocket they put my last 2-3 months' worth of payment
This is too bad... Now I'm scared whether to pay them online or not. What merchant did you enroll in your BPI account? There are 6 sky cable merchants inside bpiexpressonline.com: Sky Bundle, Sky Cable, Sky Cable Destiny, Sky Broadband, Sky Voice, and another Sky Cable. I don't know what to choose here. Damn. >_<
ReplyDeleteSkycable customer service is probably the worst among all known companies out there. Mr. Eugenio Lopez, can you properly trained customer service officers to answer your customer hotlines? They are terrible in delivering proper service!
ReplyDeleteSkycable repair crew is supposed to come repair our skycable connection in the morning, as promised by the customer service officer, whom we had to wait 1 hour to get connected to, and complete our transaction. We waited all day for them. Nobody came!!! Booh, skycable!!!! terrible service and you waste your customers' time!!! Eugenio Lopez, what are you doing????!!!!!
ReplyDeleteBAD EXPERIENCE WITH SKYBROADBAND / SKYCABLE
ReplyDeleteSkyCable has no customer service to speak of. Let me report that last June 24, 2013 I availed of the free 15-day trial of Sky Broadband, having been informed by the technician who came to our house that at the end of the trial period SkyCable or its contractors will pull out the modem and return the Php2,000 deposit. Since I was not impressed with the speed when I compare it to PLDT, on July 8 I called SkyCable to request discontinuance of the trial.
Pull out of the modem was scheduled on Monday, July 15, 2013, as per my conversation with telesales representative Christina. On that day, nobody from the company came or called.
The next week I followed up and was promised that the pull out will be rescheduled to July 29. I begin to get irritated but give SkyCable the benefit of the doubt. July 29 came and went but still no one from this cable company came or called.
On August 5 I made another call to SkyCable and was told by agent Alex that the pull out will again be rescheduled to August 30–THAT’S 46 WORKING DAYS (from the date of first request) TO RETRIEVE A MODEM! Worse than that, Alex repeatedly advised me to just bring the modem to the company’s main office in Ortigas Center, which is a 90-minute commute from my residence (one way) on any weekday. As of Sept. 1, 2013, no one, absolutely no one, from SkyCable has come to retrieve the modem and return my Php2,000 deposit.
Here’s the warning to prospective subscribers of SkyBroadband:
1. WHEN YOU DISCONTINUE YOUR FREE TRIAL, CONTRARY TO WHATEVER MAY BE PROMISED, EXPECT TO RETURN THE MODEM AND CLAIM THE REFUND OF YOUR DEPOSIT AT YOUR OWN EXPENSE, INCONVENIENCE, EFFORT, AND TIME.
2. DO NOT TRUST ANY VERBAL OFFER OR PROMISE COMING FROM SKYCABLE. Always insist on a written guarantee.
3. MY EXPERIENCE WITH SKYCABLE SHOWS THAT THE COMPANY COULD’T CARE LESS ABOUT ITS SUBSCRIBERS. If in the future you encounter problems with their service or equipment, prepare for a response that will surely frustrate you.
I hope this post will give you sufficient idea of what to expect when subscribing to SkyCable or SkyBroadband.
Having your own 1800 Number is not enough. Being able to provide good service is the most important part.
ReplyDeleteDear Mr., Dear Ms.,
ReplyDeleteI am writing in regards with the inconveniences I had experienced with the bad service of your cable.
It was the 3rd week of October 2013 when the digibox was installed in my house, which is the sole reason of the appearance of many problems with my subsciption with your company.My account details is as folows:
Account No: 521765 Area Code: 08
Account Name: Rogelio Remorque Jr.
Billing Address: B27 L3 Oval Subd, Tatlonghari St.,
Market Area, Santa Rosa, Laguna 4026
Since it was installed , poor signal, bad reception and perennial malfunction of the digibox came in, which brought almost 2 months of inconveniences . This lead to situation where we are not even watching TV and even not turning on the TV because we dont have channels that were working.
I have even reported it frequently to the technician who installed the digibox. Initially, they went like 2x my house to fix it, but quite after one or 2 days the reception is gone again.
The technicians name is Jhun ( I did not have his surname) and his mobile no. is 0906-2741422 ,the number he gave us to report to him problems about the digibox. On the 3rd occurance of problem with reception , I keep on texting him , but to no avail, they did not show up ,that was dated November 18,2013 and I kept on texting them to fix but no one came.
I called your customer service, and I talked to Agent name Melvee under reference number 3112254. I told him this points:
1.This digibox gave us poor service and problem, which added up by technicians who were not doing their responsibilities to help me as a paying customer.
2. This technician let my household relatives sign the digibox terms and condition , and unknowingly , they did not even notify me about it since I am the account holder. Why letting someone sign the T&C of your digibox , and held me responsible in the process if damage happens with that box??? Thats illegal and against my right as a consumer!
3.Your agent Melvee, promised last December 16,2013 to send technician to fix the cable ,but nobody came ! He did mentioned that he will call back as agreed , but no one called me up to fix the problem!
4. I demand for bill adjustment which he did not take action.
I went to your Sta Rosa branch in Balibago after 1 week due to non response for my request to be helped with this problem,to report this, but your manager is out of the office and I talked with one of your Specialist named Ronel Cervantes. I requested and demanded that I want the problem fix as we spoke inside the office. Someone came in that day to fix it , that was dated December 20,2013. MIND YOU, no one will come to my house to fix the problem with my service , I went to your office voluntarily , just to catch your employees attention.
on December 23, I talked again to your agent under reference dispute no.3458919, only P388.33 pesos is being deducted from my bill. He mentioned through SMS , that I was affected by your bad service for only 20 days??? I am keeping the record of his SMS. ....The problem started since October remember. Whats the basis of this? I don't agree with your billing system.
I demand your attention to fix this and I just do not want to be compensated with like giving me a candy , as if Im like a child. You violated my rights as a consumer and as a paying customer.
I will wait for your decision and reply. I want to talk to a manager about this.
Rogelio Remorque Jr.
Skycable deactivated one of my outlet without informing me since it was unused. However the outlet had been paid in advanced and wasw therefore not available when needed inspite of it having been paid for the whole year. They claim that deactivation was automatically done to protect the customer since somebody may have illegally represented sky to steal the digibox. They had not informed the cliuent that they have deactivated the unit inspite of the service being paid for a whole year. Clearly this is corporate fraud since there was no rebate for a paid for service which was not delivered. I decided to request for a total disconnection of this outlet and will just shift to Cignal. I am a paying customer and is entitled to service. This is a matter for DTI Consumer protection.
ReplyDeleteive been trying to call you to fix my problems not only with my subscription but with refund as well. I have talked to so many incompetent customer service rep including supervisors since JANUARY but none of them ever helped me and you call yourself THE LARGEST PAY TV IN THE COUNTRY??? Last January we requested for HD installation as we believe we can get a reliable service from your company, your technician spent 5 hours in our house just to tell us that they will just gonna comeback as they are having problem getting a signal from HD in our premise so they just installed SD but the good news is they already have our money for HD installation and we havent heard anything from them since then, I tried calling you but their line sucks! so we ended using SD until now, Calling your hotline is helpless so it took 3 fucking months just to get the refund, OUR money since we paid for HD, and then your guys disconnected my service last April because you said I am not paying my bills where the refund should cover our monthly charge as agreed and from MAY until now we we are experiencing an interruption everyday for 8 freaking hours!!! and not your telling me that my balance is more than 2,000 pesos. I am not stupid to pay for something that we cannot use! I have spoke to a supervisor Ulysis Aquino who just promised me that everything will be waived from the account once the technician confirmed that there is a signal problem with the area which the technician confirmed when they came here July I even asked the tech to put some note so Ulysis can call me but guess what... NO ONE ever bother to call me. Today i spoke to a stupid call center rep named VIRGIE MUNGKAS who doesnt even have an ID # as she said even if she is already taking in calls and her supervisor MAY BAUTISTA with ID# 201886 who is so sarcastic and should not be in her position in the first place said that my balance is still over 2,000..Im so sick and tired of dealing with you people, your a bunch of non-sense.
ReplyDeleteI definitely agree with the contents of this blog!!!
ReplyDeleteSKYBROADBAND here in ILOILO is the worst company. Their customers service is not friendly. Their maintenance personnel are inefficient. I have the same experience. They will left you hanging for the repair of their poor cable and internet connection. I reported this to their customer service, but guess what? NO ACTION!
The maintenance personnel is a LIAR! They reported that they went to my place but no one is around. Yet, I did not leave the place for the entire day just waiting for them to arrive.
I wonder how they could survive sucking the money of their customers in exchange for a very poor services.
TO ALL WHO READ THIS BLOG!!! LET IT BE KNOWN THAT SKY BROADBAND IN ILOILO IS A BIG MISTAKE. BE IT THAT MY EXPERIENCE IS A LESSON TO EVERYONE.
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ReplyDeleteThey are advertising 16mbps plan for 1999php with free installation but their installers and sales people asked me to pay 1500 to extend the cables and install "double lines" for faster speed. They cant even provide me a receipt, I tried to object but what they said was 'PWEDE NAMAN PO KAYONG TUMAWAD." HAHAHAHA! Corrupt
ReplyDeleteBe careful to deal with their sales people and installers here in St.Joseph Villarica Subdivision Brgy Sto Domingo Cainta Rizal 1900, I called their customer care hotline and they said it should be free installation. corrupt people, dont give them your hard earned money
ReplyDeleteIndeed sky hotline 3810000 was the worst, I was not able to speak to any representative, I've been trying to contact them for more than a month now.....the text 2366 was not working as well you will only receive a message that they tried to contact you but nobody contacted me. Sky waste my time and effort, too bad they dont even have an office when you can complain about the online support
ReplyDelete@ 80% reliability , I have been out of internet service for a couple of day. on days I do have connection it is erratic that comes and goes all day. you think I would be compensated for less than 80% reliability ? I don't think so
ReplyDeleteMy Letter sent to skyserves.vis@mysky.com.ph, skyserves@mysky.com.ph, skyserves.vis@myskycable.com1.
ReplyDeleteWhat a bunch of morons and imbeciles...
Called all numbers, including (032)4211818 which is ALWAYS redirected to Manila...They do not have access to my account.
2. Called (32)3460923 Which is Elvie Mae P. Tello's number, No Answer
3. All possible numbers in the internet, no answer, can't connect, invalid, etc
4. texted 09176769765. No reply.
Fuck! What should I do to have you guys talk to me???
You guys are the poorest in customer service. If you will not restore my connection in another 2 hours, that is a breach of our contract.
I have written this 05/13/16 at 5:08pm. Consider this as actual memo to you. If I don't have my internet restored in 2 hours, I will consider my contract to you null and void, so do not expect any payment for this account.
I have extinguished all my efforts to contact you and greatly affected my business as well as my personal time.
Your service is Bullshit! Your product is More Bullshit!
Skycable Ayala branch super worst customer service lady teller 2 mukhang monkey i get wonder why they are accepted in that job no pleasant personality and the guard terrible disrespectful to customer..
ReplyDeletejust sharing our experience - http://skycablebadservice.blogspot.com/2016/06/sky-cable-account-termination-trap.html
ReplyDeleteHotline nga ang numbers nila.... hot dahil mag iinit ang ulo mo sa pagtawag sa kanilang hotline numbers. punyeta na yan puro Hi Kapamilya ang naririnig ko.... di ko kailangan ang pag bati nila ng Hi Kapamilya dahil di nila ako Kapamilya.... Ayusin naman ninyo ang inyong customer service hotline... o baka naman tulog ang mga incompetent customer service representative
ReplyDeletenaku, mga bastos talaga ang customer service representatives nila di man lang marunong mag apologize sa tagal ng pag sagot nila sa lecheng hotline nila.
ReplyDeletesabagay munkhang kaya ganun ka incompetent ang pinagkukukuha ng sky cable ay dahil nagtitipid ata sila sa pasahod eh.
ReplyDeleteYup, hands down, skycable is the worst fucking cable company this side of the planet!!! That company is manned by stupid, lousy and greedy people and unfortunately for us, we have been a victim of such nasty traits!
ReplyDeleteLast January 2016, a personnel of skycable connected our requested dual def hd/sd subscription and disconnected our old sd subscription. But the dumbass personnel left behind the old sd box instead of bringing it with him and surrender the same to their shitty company.
On our February 2016 billing, we were charged with the Php 250 extension channel despite the fact that our old sd subscription was already disconnected last January. We immediately called their useless Hotline and complained of such erroneous billing and we thought that it will be resolved the next month.
But to our surprise, we were still billed of the 250 on our March billing and now it increased to 500. We though that skycable was just slow in resolving complains so we just brushed it aside, but to our disgust, we were still billed on the succeeding months. We decided to request for a reconnection of our old sd box on our other tv set coz anyway we are being billed for that. We complained to the personnel who reconnected our old sd box about the fact that we were billed despite the same has no damn signal due to disconnection, and he called a personnel and reported the matter.
On our July 2016 billing, our supposed "arrears" (for 5 months beginning Jan. 2016) on the sd extension subscription that was actually disconnected by their dumbass personnel were still reflected so we complained again about the matter. But it still remain unresolved, and they charge us for late payments on the supposed unpaid arrears and worst, they cut off our several channels each month due to non-payment.
We made an email to their equally useless skyserves but nothing good ever happened. They would always apologize for our inconveniences but they never actually resolve our concern. Last Sunday (27 Nov. 2016), we were forced to pay our unjust "arrears" since they are so stubborn in resolving our concern and request for a reconnection since according to them they have no basis. They held us hostage by depriving us in enjoying our favorite channels most especially my sons fave Nickolodeon channel, so inasmuch as we are on the losing end, we paid so our regular channels would be reconnected. That's a clear case of extortion on their modus operandi of simply leaving behind the old disconnected sd digibox then charge us 250 although it has no benefit to us as it has no signal on it.
Imagine, we have been complaining of our very simple billing problem to the shitty skycable thru various means (Hotline, personal, email) and yet it has dragged for 11 months and remain unresolved. Due to frustration since we have been deprived of our fave channels, we have no choice but to settle our unjust arrears just so we may enjoy the shows that we sorely missed due to unfair disconnection by the shitty management!!!
Let this be a warning to the public to be very careful to the apparent Modus Operandi of shitty skycable by leaving behind your old digibox then charge you later for it and if you will complain about the matter, they will stubbornly disregard the same and disconnect your lines for non-payment of the unjust arrears and even charge you for late payment. ANG KUKUPAL NG MGA PUTA!! SOBRANG BUWISIT SILA!!!
If I was allowed to burn the whole damn company I would without the need of second thoughts. The first 4 weeks of connection was smooth but everything went downhill right after. The speed they provided began to degrade and I wrote an email to them complaining about the problem why there have been so many maintenance and why there would be no connection every time it rains. Then they just replied "Sorry for the inconvenience that..." they asked for my account # and such but I did not have the need to since the email I used was directly linked to my account. So I just replied with "All the information you need can be found on this email account that I am using". Then with that they replied with my information and I replied with a confirmation and fucking hell did I just get myself into. Been a year and a half and same problem still occurs no follow up calls even though I have already made them they didn't even bother sending a notice of some sort regarding the matter. This just proves that SKYCABLE is one of the worst and should just downright burn itself to the ground without leaving a single trace. Every time I surf the net I would have to wait for 3-5 minutes before it fully loads and shows. SO I CAN SAY FUCK U GUYS, YOUR COMPANY, YOUR EMPLOYEES, AND YOU THE CEO OR THE OWNER. I HOPE YOU ALL GET CANCER AND DIE A PAINFUL, SLOW AND BRUTAL DEATH JUST LIKE WHAT YOU MADE US YOUR PAYING CUSTOMERS SUFFER. SO FUCKING KILL YOURSELF.
ReplyDeleteI strongly agree that sky suctomer service really sucks! I requested for a repair of digibox but until now no one has attended to it. I followed it up several times i even sent an email and i did get a response advising thatit wilm be attended soon but no one did.instead i got several sms and they even acknowledged my request for appointment. But at the end of the day.. Only to get another sms advising to call them or respond via sms should i wish to reschedule my request. What the F!
ReplyDelete